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Job title: NMC Engineer Department: Network Management Center Reports to: Head of the Department Authorization: Management Board Date:September 2017 Job Description: Member of a team of shift workers staffing the optical network management centre, responsible for monitoring transmission systems and for carrying out proactive routines, maintenance tasks. Duties and Responsibilities: - Act as a member of the NMC shift team within the NMC Control Room. - Use the various management tools to monitor the Transmission systems managed from the NMC, in order to detect failures and alarms. - Use the diagnostic and test facilities of the various management tools to localize the cause of the failure or alarm. - Lease with Field Support staff, customers and in order to ensure that service is restored efficiently in line with Service Level Agreements, following a network failure or alarm. - Perform proactive routines and maintenance tasks on the platforms and systems, as laid down in NMC Procedures and Practices, or as directed by NMC management from time to time. - Ensure all fault information, and any corrective actions taken, are recorded in the Remedy Trouble Ticketing system. Qualifications: Bachelor of Science in Engineering or Computer Science Work Experience: - Formal training in telecommunications, or related subject, or relevant on the job experience, gained as an assistant technician within the NMC. - A minimum of two years operational experience in a Network Management Center environment. - Good technical training or on-the-job experience of switch, transmission or data networks. Personal skills: - Good interpersonal, organizational skills - Analytical skills - Work as part of a team - PC skills Knowledge: - Knowledge of Network topology - Sound knowledge of transmission principles - Understanding of customer base & Service Level Agreements - Knowledge of the NMC Fault processes and procedures - Sound knowledge of the Remedy application Other: Excellent verbal and written communications. Fluent in English The interested Candidates can send their CV-s in the following address within 15 October 2017.