Përshkrimi i punës

1.Overall description of the company
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.

Work and grow with Telekom Albania!

2. Key responsibilities
Answers politely and correctly to the customer’s demands thru inbound calls on Telekom Albania Network, services, procedures and tariffs.
Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Telekom Albania Network and Telekom Albania services, procedures and tariffs.
Answers politely and correctly to the T.Shops demands arrived thru inbound calls and SR on Telekom Albania Network, services, procedures and tariffs.
Identify, support and solve different problems and complaints of customers according to the Call Center procedures and Telekom Albania policies.
Perform outbound calls for MMS/GPRS/Data & Fax service configuration.
Activation/ deactivation of customer service thru E-Pos/Logica/provisioning Client according to the Call Center procedures.
Forward customer requests/ complains/ problems thru SR.
Interact with technical division thru SR for solving customer’s technical problems.
Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Telekom Albania Shops & customers.
Daily categorizing of answered calls reasons.

3.Job requirements
High school Diploma
Previous experience in Call Center area is preferable.
Very Good Communication & Negotiation Skills & Team Spirit,
Confidentiality, Basic Computer Programs knowledge.
Very Good knowledge in English language.

You can apply at https://telekom.jobs/karriera_ne_Telekom until the 12th of September 2016

Contact name : HR Shared Service Center
Telephone : 0080080056056
Email address : myhr_recruitment@telekom.com