Përshkrimi i punës

Requirements:
To answer inbound calls as assist customers who have specific inquires,
Support cardholders for blocking cards declared lost/stolen,
Monitor the fraud, contact and report accordingly to the respective structures,
Support customers of internet banking/mobile banking or distribute the problems reported from the users to the responsible persons for further investigations,
Maintain and collect all the customer requests from ATM, web, email, SMS Loan, phone calls and ensure to find the solution or ensure that their request is
Build customer’s interest in the services and products offered from the bank,
Perform outbound marketing calls for a specific range of customer,
Provide personalized customer service of the highest level.

Skills:
University Degree,
Very good command of English,
To be pleasant and friendly,
Knowledge/technological skills,
Good verbal and oral communication skills-fast and correct typing,
Should be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry,
Ability to comprehend, capture as well as interpret basic customer information,
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance,
Ability to meet tight deadlines,
Attention to details.