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Work hours: Monday through Friday 3PM -12AM

Tech Support Manager:
Do you have something inside that makes you exceptional, never lets you settle and always pushes you towards excellence? Can you accurately answer these few questions? If so, YOU may just be the person we are looking for!

- A BIOSHD-8 error indicates a problem with which component?
- Which component of a printer causes image defects most often?
- Accordion-style paper jams would indicate a problem with which component?

Job Requirements:
. Management skills
· Troubleshoot by performing an inquiry, triage and diagnose that leads to the repair of our customer’s computer, printer and/or server
· Make the correct part determination for the repair
· Hands on repair on printers, laptops, desktops, etc.

Required Skills:
· Experience with general PC hardware and/or networking
· Working knowledge of commercial or residential printers/scanners
· Strong problem solving skills with an ability to handle difficult customer calls
· Ability to multi-task and work in a fast-paced environment
· Comfortable with being on the phone all day
· Ability to touch type at 35-40 wpm
· Professional interpersonal and communication skills providing excellent customer service

Education:
· High School Graduate or GED
· CompTIA certifications (A+ Hardware, Network+ and PDI) preferred but not required

Barrister Global Services Network, Inc. is a fast paced, positive work environment that provides a culture of mutual respect and teamwork. Barrister offers benefits package including health insurance with majority paid by employer, dental, vision, paid time off, and paid holidays.

Barrister’s Mission Statement: Superior Service Solutions, Quality Managed from Start to Finish.
Barrister’s Values: Integrity, Hard Work, Execution, Dependability and Respect for Others
Barrister Global Services Network, Inc. is an equal opportunity employer.