Përshkrimi i punës

Responsible for offering service and support for all customers calling at Cards Dispute Resolution Center of RBAL for Digital Banking Platform issues. Fulfills customers’ requests, deal with customers’ complaints and other inquiries and delegate and / or cooperate with other relevant units for their resolution.

Duties:
•Responsible for covering a 16x7 service for RBAL customers.
•Answers incoming calls by meeting the key performance indicators (within a predefined response time, without delay in picking up the phone / ringing time, etc.)
•Manages and resolves customer complaints. If not possible, keep record of customers’ complaints and escalate them when needed.
•Informs clients by explaining procedures; answering questions; providing information.
•Identifies and escalates priority issues.
•Follows up customer calls where necessary.
•Ensures feedback from the customer to further improve the customer services.

Requirements:
•Very good knowledge for computers programs such as Microsoft Office
•Very good knowledge for internet browsers (Chrome, Opera, Mozilla, Internet Explorer, Edge) and how to use them
•Basic knowledge web design and web development
•Excellent communicative skills (nice voice, clear and good wording)
•Capable for building up and maintaining good relationships with others
•Able to work under pressure
•Customer oriented
•Attentive and precise towards details
•Fluent English

Raiffeisen Bank deshiron te vere ne vemendjen e kandidateve te interesuar se cdo informacion qe do te paraqesin lidhur me shprehjen e interesit te tyre per sa me siper, do te trajtohet me nje nivel sigurie te stadarteve me te larta ne perputhje te plote me parashikimet e ligjit nr. 9887 date 10.03.2008 "Per Mbrojtjen e te Dhenave Personale" dhe aktet nenligjore te nxjerra ne zbatim te tij. Gjithashtu, me dhenien e ketij informacioni, kandidati i interesuar deklaron dhe jep miratimin e tij per procesimin e metejshem te te dhenave personale te tij nga ana e Raiffeisen Bank vetem per perdorim te brendshem te Bankes dhe vetem per qellimin per te cilin ai ka deklaruar vullnetarisht keto te dhena.