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We are seeking an exceptional individual to join our Sales & Support team in the role of Retention Officer. The successful candidate will be responsible for managing client relationships and satisfaction. Identifying, planning, designing and implementing opportunities for improvement in Customer Loyalty, ensuring that clients have access to up-to-date market and pricing information. We are looking for Multilanguage speaking representatives for the international retention desks.
Languages:Italian, English.

Main Responsibilities:
• Managing ongoing private client relationships.
• Keeping up to date with market information and monitoring trends in all major currency pairings.
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
• Provide training to clients on the use of the Company’s products.
• Explaining the payment process mechanism.
• Help maintain our high levels of client acquisition, retention and reactivation.
• Ensuring customer satisfaction, professional communication.

Qualifications:
• 1+ years of experience in customer retention or relationship management/marketing, including program development and execution (Forex Related)
• Bachelor’s degree in economics, Finance, Business Management (is an advantage).
• Effectively communicates with all employee levels and levels of management
• Fluent English both in written and oral communication skills.
• Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast paced, dynamic environment;
• Outstanding written/verbal communication and presentation skills;
• Strong decision making and problem solving skills;
• Exceptional analytical, organizational and interpersonal skills;
• Flexibility to work shifts/longer hours as and when required;
• Proficiency with different trading platforms and tools;
• Proficiency with Microsoft Office suite, including Word, Excel and Outlook;

Package Offered:
• Competitive monthly salary commensurate with experience;
• Plus Excellent monthly commissions;
• Health insurance;
• Paid vacation days.
• Training offered (in-house)
• Unique opportunity for career and self-development

All CV’s a must be sent to humanresources@capitalgroup.al