Përshkrimi i punës

Intesa Sanpaolo Bank Albania kėrkon tė punėsojė: ICT Technical Support/Helpdesk
Intesa Sanpaolo Bank Albania is looking to hire: ICT Technical Support/Helpdesk

Pėrgjegjėsitė kryesore:
•Instalimi dhe Konfigurimi i pajisjeve tė pėrdoruesve (PCs, Printers, Scanners, etc.)
•Suport teknik pėr stafin e bankės nė lidhje me sistemin e operimit dhe problemet hardware
•Suport pėr departamentet e tjera ICT gjatė projekteve dhe fushatave

Main responsibilities:
•Install/Configure End User equipment (PCs, Printers, Scanners, etc.)
•Provide technical support to Bank staff related to operating system, hardware problems, etc.
•Support other ICT departments during projects/campaigns.

Aftėsitė dhe Kualifikimet:
•Njohuri tė thella nė Desktop Operating Systems (Windows XP, 7, 10)
•Njohuri tė thella nė PC hardware (Mainboards, Processors, Memory, Hard Disks, etc.)
•Njohuri nė Pajisjet dhe Teknologjitė e rrjetit
•Njohuri nė End User Security Technologies
•Njohuri nė Telephony Systems
•Njohuri nė Microsoft Active Directory
•Njohuri nė Microsoft Exchange.
•Aftesi pėr tė dalluar njohuritė IT tė pėrdoruesve
•Aftesi pėr t'u marrė me pėrdoruesit e vėshtirė
•Aftesi tė mira analitike
•Njohuri teknike tė azhornuara
•Sistematik
•Preferohet eksperiencė pune nė bankė.
•Aftesi pėr tė punuar nė grup
•Aftesi shumė tė mira komunikimi
•Njohuri tė mira tė gjuhės angleze

Skills & Qualifications:
•Deep knowledge on Desktop Operating Systems (Windows XP, 7, 10).
•Deep knowledge on PCs hardware (Mainboards, Processors, Memory, Hard Disks, etc.)
•Knowledge on Networking Technologies and Equipment.
•Knowledge on End User Security technologies.
•Knowledge on Telephony Systems.
•Knowledge on Microsoft Active Directory.
•Knowledge on Microsoft Exchange.
•Ability to assess customer/employee's IT knowledge levels
•Ability to deal with difficult callers
•Good analytical and problem solving skills
•Up-to-date technical knowledge
•Good accurate records keeping
•Previous experience in banking sector is preferred.
•Teamwork skills.
•Good communication skills.
•Fluent English

Aplikantėt duhet tė dorėzojnė:
•Leter Interesi (nė gjuhėn angleze)
•Curriculum Vitae (nė gjuhėn angleze)
•Diplomė Universiteti nė fushat e ngjashme

Aplikimet duhet tė drejtohen:
Intesa Sanpaolo Bank Albania
Departamenti i Burimeve Njerėzore
Rruga: Ismail Qemali, Nr.27, Tiranė
Email: hr@intesasanpaolobank.al

Aplikimet duhet tė dėrgohen jo mė vonė se 15 Shtator 2017.

The applicants should submit:
•Cover Letter.
•Curriculum Vitae.
•University Diploma in related fields.

Application should be addressed to:
Intesa Sanpaolo Bank Albania
Human Resources Department
Rruga: Ismail Qemali, Nr.27, Tirana
Email: hr@intesasanpaolobank.al

Applications should be submitted no later than September 15th, 2017.