Përshkrimi i punës

Balfin Group is among the largest private investment groups in Albania. The Group`s investment portfolio embraces activities of real estate development, retail sales, commercial and industrial space management services, mining and metallurgy industry, customer financing, etc.

Company Profile: Neptun is part of Balfin Group operating in the sector of electronics.

Job position: Service Supporting Specialist
Department: Commercial
Location: Tirana

Summary: The Internal Supporting Specialist, serve as interface between Service points (ES & IT services) and Neptun.

Duties and Responsibilities:
•First interface for Service points versus Neptun, and vice versa, also from POS/BU of Neptun versus Service points. Coordinate between all functions.
•As an interface will try to find the best solution for Neptun Customer, and Neptun as Company, based on cases.
•Interface with partners for following the DOA products declaration together with ES.
•Responsible on products of warehouse of SS/M16’s. Means that will follow the procedures relating the products. Follow up the status of the products and find a solution for the problems.
•Reporting daily/weekly/monthly to the manager.
•Be part of Inventory/status with ES for the stock on bases defined between two companies.

Other Job Functions:
•Attending in systematic meeting;
•Attend to any kind of training programs;
•Providing feedback to his/her manager;
•Monitor the process and report to his/her manager.

Qualifications and Skills:
•Bachelor’s degree ( preferred in Economics);
•Ability to operate Microsoft Office applications, including word processing, spreadsheets, and e-mail;
•Excellent spoken and written communication skills in English;
•Excellent organizational and coordination skills;
•Ability to quickly acquaint to new situations;
•Previous relevant work experience ( customer care is preferred);
•Ability to maintain confidentiality.
Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application Procedure: To apply for this position, please submit your CV and letter of interest before 20.02.2017 to the email address hr@neptun.al

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".