Pėrshkrimi i punės

Mellon is a leading Greek multinational group offering specialized technological solutions and value added services to meet the increasing needs of financial institutions and organizations with strong consumer transactions business. Mellon Group with its corporate headquarters located in Athens, Greece currently employs more than 4,500 + people in 12 countries. Mellon Albania, member of Mellon Group of Companies, for their premises in Tirana, seeks to hire: Inbound Operators (25 positions)

Main responsibilities:
• The Call Center Agent is responsible for meeting Company’s customer service objectives;
• Provide customers the required information & services;
• Follow-up customers’ needs and other inquiries and delegate and/or cooperate with other related departments for each product or service;
• Responsible for filling in the data in the system;

Skills and qualifications:
• Communicates politely and effectively with customers from different regions and different profiles;
• Working upon predefined procedures for, implementing strategies and instructions;• Answer phone calls by meeting the key performance indicators;
• Negotiation Skills;
• Commitment to excellent customer service;
• Use quickly and in an efficient way programs & telephone at the same time;
• Explain the product using a simple and friendly language with the customer;
• Be customer oriented and show that while speaking to customers;

Candidate Profile:
• Good knowledge of English;
• A second language will be an advantage ;
• Dedicated, loyal and result-oriented;
• Good interpersonal & communication skills;
• Good PC skills (Ms-Office);
• Preferably: previous similar work experience.

All the interested candidates should send a CV-swith photo in English or Greek to office@mellon.com.al and/or ornela.qilimi@mellon.com.al, no later than 27th of July, 2016.
Tel: 0035542274582